At Lappyparts.com, we are committed to providing our customers with high-quality laptop spare parts and accessories. To ensure your complete satisfaction, we offer a clear and straightforward warranty policy that covers replacements and warranties for all products purchased from our website. Please read the following policy carefully to understand your rights and responsibilities.
1. 5-Day Testing Warranty (Replacement Policy)
We offer a 5-day testing warranty on every item purchased from Lappyparts.com. This policy ensures that you receive a free and hassle-free replacement in case of any of the following issues:
- Defective Items: Products that are non-functional or malfunctioning upon arrival.
- Different Items: Products that do not match the description or specifications mentioned on the website.
- Damaged Items: Products that are physically damaged during shipping.
How to Claim a Replacement:
- Unboxing Video Requirement:
To claim a replacement for different or damaged items, customers must provide an unboxing video clearly showing the product, packaging, and the issue (e.g., damage or incorrect item). This video is mandatory to process your replacement request. - Raise a Replacement Request:
Customers can raise a replacement request through the following channels:- Website: Log in to your Lappyparts.com account and submit a replacement request under the “Orders” section.
- WhatsApp: Send a message to our customer support number (+91 8768353370) with your order details, issue description, and unboxing video.
- Email: Email us at info@lappyparts.com with the subject line “Replacement Request” and include your order details, issue description, and unboxing video.
- Approval Process:
Once your replacement request is submitted, our team will review the provided details and video. If the request is approved, we will initiate the replacement process. - Free Pickup Service:
For approved replacement requests, we will arrange a free pickup of the defective, different, or damaged item from your location. - Packaging Instructions:
Customers must pack the item carefully to avoid further damage during transit. If the item is not packed properly and gets damaged during return shipping, the replacement request may be denied.
2. Standard Warranty (Replacement After 5 Days)
After the 5-day testing warranty period, certain items come with a standard warranty based on their category. If the item fails within the standard warranty duration, customers can contact us for a replacement or refund.
How to Claim Standard Warranty:
- Contact Us:
Customers can reach out to us via:- Website: Log in to your account and submit a warranty claim under the “Orders” section.
- WhatsApp: Contact us at +91 8768353370 with your order details and issue description.
- Email: Send an email to info@lappyparts.com with the subject line “Warranty Claim.”
- Shipping to Warehouse:
Once the warranty claim is approved, we will share the warehouse address and contact details. Customers must ship the item to the warehouse at their own cost. - Inspection Process:
Upon receiving the item, our team will inspect it for:- Physical damage.
- Liquid damage.
- Burn marks or other misuse.
- Refund Option:
If the item is no longer in stock, we will issue a full refund of the order amount.
3. Types of Warranty
We offer three types of warranties to ensure the best customer experience:
A. Brand Warranty
- Items under brand warranty are covered by the respective brand’s service center.
- Lappyparts.com cannot replace or return items covered under brand warranty.
- Customers must contact the brand’s service center for warranty claims.
B. Warranty from Lappyparts.com
- This warranty applies after the 5-day testing warranty period.
- The warranty duration varies by product category (see the table below).
- Customers can claim a replacement or refund as per the standard warranty process.
C. Testing Warranty (5 Days)
- This warranty covers defective, different, or damaged items within 5 days of delivery.
- Customers must provide an unboxing video to claim this warranty.
Note:
- Standard Lappyparts warranty and brand warranty start from the order date (invoice date).
- Testing warranty starts from the date of delivery.
4. Warranty by Product Category
Below is a detailed table outlining the warranty duration for each product category:
Warranty by Product Category
| Product Category | Warranty Duration | Warranty Type |
|---|---|---|
| OEM Original Laptop Battery | 6 Months | Lappyparts.com Replacement Warranty |
| Original Imported Battery | 6-12 Months (Check product description) | Lappyparts.com Replacement Warranty |
| Original Battery | 12 Months | Brand Warranty |
| Laptop Keyboards | 3 Months | Lappyparts.com Replacement Warranty |
| Laptop Screen | 3 Months | Lappyparts.com Replacement Warranty |
| Laptop Speaker | 5 Days | Testing Warranty |
| Laptop Charging Port | 5 Days | Testing Warranty |
| Laptop Compatible Battery | 12 Months | Lappyparts.com Replacement Warranty |
| Laptop Body Parts | 5 Days | Testing Warranty |
| Laptop Trackpad | 5 Days | Testing Warranty |
| Laptop LVDS Cable | 5 Days | Testing Warranty |
| Laptop USB Card | 5 Days | Testing Warranty |
| Laptop Wi-Fi Card | 5 Days | Testing Warranty |
| Laptop Internal Fan | 5 Days | Testing Warranty |
| Laptop DVD Writer | 5 Days | Testing Warranty |
| Laptop Hinges | 5 Days | Testing Warranty |
| Laptop RAM | 1-3 Years (Check product description) | Lappyparts.com Replacement Warranty |
| Laptop OEM Original Adapter | 6 Months | Lappyparts.com Replacement Warranty |
| Laptop Original Charger | 12 Months | Brand Warranty |
| Laptop Motherboard | 30 Days (Testing Warranty) | Testing Warranty (Malfunction only) |
| HDD Connector | 5 Days | Testing Warranty |
| SSD | 1-5 Years (Check product description) | Brand Warranty |
| OEM SSD | 5 Days | Testing Warranty |
| Thermal Paste | No Warranty | Not Applicable |
| Thermal Pads | No Warranty | Not Applicable |
| Other Accessories | Check product description | As per product details |
Notes:
No Warranty Items: Thermal paste and thermal pads are consumable items and are not covered under any warranty.
Testing Warranty: Starts from the date of delivery.
Standard Warranty: Starts from the order date (invoice date).
Brand Warranty: Customers must contact the respective brand’s service center for claims.
5. General Terms and Conditions
- Warranty Void Conditions:
- If the product is tampered with or repaired by unauthorized personnel.
- If the product is used in a manner inconsistent with its intended purpose.
- If the product’s serial number or warranty sticker is removed or altered.
- Shipping Costs:
- For warranty claims, shipping costs for returning the product to us will be borne by the customer. However, we will cover the shipping costs for sending the repaired or replaced product back to the customer.
- Refunds:
- If a replacement is not available, we will issue a full refund for the product price.
6. Contact Us
For any questions or concerns regarding our warranty policy, please contact us at:
- Phone: +91 8768353370
- Email: info@lappyparts.com
- Address: Lappyparts.com, Nanoor Main Bus Stand, Nanoor, Birbhum, 731301, West Bengal, India
Our Commitment to You
At Lappyparts.com, we stand by the quality of our products and are dedicated to ensuring your complete satisfaction. Our warranty policy is designed to provide you with peace of mind and confidence in your purchase. Thank you for choosing Lappyparts.com—your trusted partner for laptop spare parts and accessories.